123 Live Help 3.2

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Date added

February 18, 2009

Developer

TopCMM | (more products)

All time downloads

457

License

Free

Platform

Windows

Description of 123 Live Help 3.2

Support solution for 123 Flash Chat

123 Live Help is a web-based live support software, which offers professional hosting service & FREE live chat software on non-commercial purposes to use.

It enables the e-business websites to offer online instant help to visitors, and turn potential customers to buyers.

Key features

• Live chat/ Real-time Text Chat: 123 Live Help java server enables instant chat between customer and live supporter.
• Web-based Client- flash chat client: 123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users do not need to download any plug-in application to chat directly with staff.
• One to One Chat: (potential) Customers may chat directly with live supporter on one-to-one base.
• Visitors Waiting in Queue: Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they heve waited.
• Chat Transfer: A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.
• Canned Answers: Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.
• Auto-detect Customer Language and display interface language.
• Member or Guest: Visitors can choose to directly chat as guest, or register to keep his identity.
• Multiple Chat Requests: One staff chatting with multiple people at once is supported. Also, multiple staff members are supported.
• Push URL: Push web pages to the visitor.
• Custom UI: Customizable client interface, and a neat GUI as default skin.
• Chat Log will be Sent to Email: The transcripts will be sent to customers email when the conversation is done.
• Ask a Question Instantly: Customer may fill in a question in the login panel to enter room with a question being prompted.
• Integrate External Database: 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.
• Video Module: Staff and customers talk face to face.