Provide Live Support Service on your web siteActual Live is a fully integrated e-business solution. Actual Live helps you to easy provide Live Support Service for your online visitors. You can also monitor each visitor coming from Search Engine, Referral Site or directly which can be improve your e-marketing campaign analysis.
Moreover, you can increase the conversion rate by proactive chatting with your online visitors.
Key features
• New Visitor Alert - You'll get the alert when the new visitor is come to your website.
• Real Time Monitor Visitor Footprint - Real time monitor each visitor's browsing footprint. You can know the visitor's needs from this monitor.
• Trace Referral Site - Trace each visitor is coming from the referral site, search keywords and search engine.
• Online Visitor List - Real time get the traffic status. List all the visitors who is browsing your webpage.
• Push Invitation - Push the invitation box on the visitor's browser. It can make you direct contact your potential customers.
• Live Chat Window - The Live Chat Window supported English, Traditional Chinese, Simplified Chinese and Japanese.The language of chat window is auto-changed by visitor's default language.
• Offline Message Box - When you are logged out of program, the chat window will be redirect to the Offline Message Box.After you login again, you'll receive the alert of new offline message.
• Canned Response List - You can pre-input the default answer in the Canned Response List. Then you can fast answer your visitor enquiries.
• Multi-Department - Supported Multi-Department. Visitor can be choose the department from their needs.
• Operator Permission Setting - You can Add/Edit/Del the operator login name and password. And you can setup the permission of each operator.
• Internal Chat - You can chat with other operators in the same Website ID. To improve the communication between each other operators.
• Rename Visitor - You can rename the visitor to identify the old customer.
• Visitor Detail Information - You can know each visitor's details included IP address, location and the computer setting.
• Banner of Chat Window - You can customize the banner of Chat Window to show your company logo or promotion campaign.
• Define the category of visitor - Define the category of visitor to classify the different visitor quality.
• Message History - You can check the message history and get the report of the chat statistic.
• Customize Button - You can design the Live Support Button to meet your website design. The floating icon can be design to Multi-language included English, Traditional Chinese, Simplified Chinese and Japanese. The language of button is auto-changed by visitor's computer language.
Editor's review for Actual Live
Companies all around the web are increasingly turning to live chat as their top customer support option, but many of the current live chat solutions are incomplete or expensive. Actual Live gives you everything you need to not only give visitors to your site the help they need but track their usage and design even more effective promotional campaigns to capture new customers and keep your existing user base happy.
Actual Live is a highly customizable chat solution and visitor analyzer all rolled into one. As a chat service, it’s light years ahead of the competition. It supports different user classifications to allow you to change the user experience depending on their status. Maybe you have different support options and you want premium users to be handled differently than everyone else, or maybe you want people in certain locations to be handled by staff that speaks their language. The sky’s the limit.
The system also allows transfers between chat operators so that if one person can’t help a customer, she can quickly and seamlessly transfer them to someone who can. An internal chat service allows your operators to communicate with each other in the course of their work, which helps with workflow and encourages them to function as a team. This alone will speed up your response times and make for happy customers as well. Other features include chat logging, pop-up chat invitations, new visitor alerts, real-time online status, offline messaging with autoresponders, and more.
The visitor analysis tools included in Actual Live are the icing on the cake and set the program apart from the competition. You can quickly ascertain the location, IP address, and most importantly, navigation history, of any visitor. You can see how they came upon your site, whether it was via a referral or a search engine. If they found you using a search engine, Actual Live will tell you the key words they used. This is invaluable as a marketing tool, and its integration into Actual Live makes the program far more powerful. Now all your visitor data can be viewed in one place.
Actual Live runs on all Windows versions. It is available in both Standard and Professional versions. For a feature comparison and to learn more about deploying Actual Live in any environment, visit http://www.actuallive.com.
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