EasyDesk Helpdesk 1.9.6k
October 19, 2009
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Description of EasyDesk Helpdesk 1.9.6k
Record and log all phone calls from a call center
EasyDesk Helpdesk is a simple call logging utility for small help desks, support centers or any business who is offering customer support. Day by day, due to the increased competition costumer relationship management becomes more and more important. It is designed primarily to be quick and easy to use.
• easy to use call/work/query logging system for small customer support desks and service or other companies!
• log calls quickly and simply for new customers or build up an existing customer base.
• customisable status and category fields. easy call assignment.
• filtering, call notes, call sheets and report wizard; instantly see your own calls.
• store inventory/stock/details against customers.
• save attachments against calls, email customers etc.
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