TAPICall 4.2.029

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Date updated

December 14, 2012

Developer

CONVERGIT GmbH | (more products)

All time downloads

217

License / Price

Free Trial / $77.00

Platform

Windows

Size

4.71 MB

Description of TAPICall 4.2.029

CTI addin for Outlook. Popup of your contacts fast

TAPICall turns your desktop PC into a highly efficient CTI work station by means of Outlook add-on: Identification of the caller and display of the corresponding Outlook contact sheet; Automatic display of memos, even company wide; automatic creation of journal entries with a call-back feature; current status display via balloon and handset icon; nontutorial handling; Low costs - high benefit; operates with any up-to-date PBX or ISDN controller

Service orientated communication: At the first ring TAPICall immediately provides all relevant data concerning the caller, including memos, appointments and documents linked with the corresponding contact, by means of the caller identification. The user is perfectly prepared for the call and can optimally commit himself to the requirements of the caller.

Benefit from your first-class contacts: The automatic provision of customer information reduces costs as well as handling time. TAPICall improves the quality of your customer care effectively and leads to a high degree of customer retention.

Corporate translucency: With an exchange server TAPICall automatically opens public contacts for incoming calls. This way - depending on your properties - memos and contact information entered by any employee may be viewed and complemented by other employees as well. The data base containing relevant customer information thereby is kept up-to-date at any time.

Constant increase of your data base: In case the caller has not been recorded in the Outlook contacts yet, TAPICall creates a contact with the new call number.

The user only has to do add the name of the caller into the contact sheet, and the next time this person calls the corresponding contact will open automatically.

What is new in version 4.2.029

Kurzwahltasten, Suche nach Kontakten auch ?ber nur teilweise eingegebenen Rufnummern, automatische TAPI-Kalibrierung, Auslesen der Anrufliste aus der FRITZ!Box, Smartphone-Integration + 100 weitere Neuerungen!!!